We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
We make every effort to give the best service possible to everyone who attends our practice, and we welcome your views and comments. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If this is so, we would wish for the matter to be settled as quickly and as amicably, as possible. We hope that you will raise any concerns with any member of our team at the time they occur.
Data Protection Policy
The Data Protection (Jersey Law) 2005 requires a clear direction on Policy for security of information within the Practice. The policy provides direction on security against unauthorised access, unlawful processing, and loss or destruction of personal information. The following is a Statement of Policy which applies.
Privacy and Confidentiality – Patient Information
We want to ensure the highest standard of medical care for patients. Our practices are consistent with the General Medical Council guidelines and the privacy principles of the Data Protection (Jersey) Law 2005. We see our patients’ consent as being the key factor in dealing with their health information. This information is about making consent meaningful by advising you of our policies and practices on dealing with your medical information.