We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
We make every effort to give the best service possible to everyone who attends our practice, and we welcome your views and comments. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If this is so, we would wish for the matter to be settled as quickly and as amicably, as possible. We hope that you will raise any concerns with any member of our team at the time they occur.
How to lodge a complaint
You can make your complaint in the method most convenient to you, however our preference is to receive the detail of your complaint in writing rather than by telephone, therefore ensuring that all the facts of your complaint are recorded correctly. You can write or email to Monique Henry, Business Manager at:
First Medical Bath Street
Email: [email protected]
We will acknowledge your complaint within 4 days of receipt.