Patient Access


Patient Access allows you to connect to your GP Practice – First Medical. Although the app has been designed for the NHS, some of its features can be used here in Jersey such as book appointments and order repeat prescriptions.


  • STEP 1

Activate your online access

Contact First Medical to request access to the online services. You can call 01534723318 or email [email protected]

Once your access is approved, you will receive an email with a registration letter. This letter will provide you the codes required for step 4.

  • STEP 2

Download the Patient Access App

  • STEP 3

Create a Patient Access Account

  1. On the Patient Access sign in screen, select Register now.
  2. Enter your personal details.
  3. Enter your account details.
  4. Accept the Terms and Conditions.
  5. Select Create account.
  6. Verify your email address. Now your account has been created you must verify your email address. An email will be automatically sent to the email address you registered your Patient Access account with. This will provide you with a link to verify your account.
    Please note:
    • The verification email will expire in 24 hours. If you have not verified your email address within 24 hours, you can click Re-send verification email to send a new link to your email address.
    • You can click Skip verification for now to verify your email address at a later time. However, please be advised that you can only skip verification for 10 daysafter this your account will be locked until you have verified your email address.
  7. Provide a mobile number. A verification code will be sent to your number. SMS Authentication will be required when logging in to your account in future.
  8. Next choose Link your GP practice (to link your account to First Medical Surgery).
  • STEP 4

Link your account to First Medical

  1. Select Link Your GP Practice, at either the end of the registration process

… or from the navigation pane

  1. Select Continue with registration letter.
  2. Enter the Linkage key, ODS code, Account ID from the registration letter.
  3. Select Confirm details.  
  4. Confirm your personal details by completing the required fields (last name and date of birth)
  5. Select Link account.
  6. On the confirmation screen, select Done.
  7. Your account has been linked to your practice. 


  1. Under ‘Your GP practice services’, select the type of service you would like to book e.g. general GP appointment, telephone appointment etc.

2. If required, you can filter appointments by specific clinician, gender or language. The option to select language is not available to all users.

3. Select the appropriate time.

4. Add the reason for your appointment. For example, this might include the symptoms you’re experiencing so your GP is aware prior to your appointment.

5. Select Book Appointment. The appointment has been booked.

Cancel an appointment

  • Please note that Patient Access can be used only for requesting repeat prescriptions, not acute or one-off medications
  • Acute medication is for information only (if more is required, please contact First Medical). 
  • If number of authorised issues has expired (for example, GP has authorised 6 issues of medication over 6 months and all have been issued should) you contact us directly for further guidance.
  1. Do one of the following:
    • Select New medication order from the Latest repeat medication order section of the homepage.
    • Select Repeat Medication from the menu, then New medication order.
  2. Select + to add the medication(s) you would like to request, or use Select all medications from the right-hand panel. All selected medications can be viewed in the right-hand panel. 
  1. Select Request ‘X’ medications.
  2. Enter a message with request details: number of months that you would like to request and which surgery is closest to you to pay and collect (for example, 3 months to collect from Bath Street)
  3. Select Order medication.
  4. Your prescription request has been sent. 

Once the prescription is ready, you’ll be notified by text and you pay on collection. Alternatively, you can pay online by using the link https://pl.citypay.com/VFxSEFlABg/~FirstMedical